Create A Forum - Support Forums

Support => General Support => Topic started by: CookieTBC on October 17, 2019, 01:10:12 am

Title: login issue
Post by: CookieTBC on October 17, 2019, 01:10:12 am

Hello,

I have a single member who is unable to login. We deleted the account and I forced registration for her.
Email and password are correct - she received the confirmation email (we also attempted with no required confirmation).
I've asked her to switch browsers and also refresh (control F5). What else might we need to do?
I don't believe the issue is with the users ability to log in.

Thanks,
Cookie

Title: Re: login issue
Post by: CreateAForum on October 17, 2019, 01:14:28 am

What browser or device?

Title: Re: login issue
Post by: CookieTBC on October 17, 2019, 01:20:08 am

Chrome - I believe she's on a PC. I'm double checking.

Title: Re: login issue
Post by: CookieTBC on October 17, 2019, 03:21:44 am

And like magic, I wrote to you and now she's successfully logged in.

Thanks!

Title: Re: login issue
Post by: CreateAForum on October 17, 2019, 03:35:14 am

lol I didn't do anything for this.