Create A Forum - Support Forums

Support => General Support => Topic started by: mbi on April 27, 2017, 03:36:42 pm

Title: Unsubscribing
Post by: mbi on April 27, 2017, 03:36:42 pm

Hello,

I created a forum awhile back, with a paid subscription, and no longer want that subscription. I don't see any options for unsubscribing and deleting the account. I've seen some other posts that you are unable to delete accounts, which is fine, but I no longer want to be charged for a subscription, how can I unsubscribe?

Also, as a side note, when I upgraded to the paid version, it said 'One Time Fee'. What it actually meant was 'One Time Fee Per Month'. That is NOT a 'one time fee'. That is a monthly subscription.

Please cancel this subscription as soon as possible.

Thanks.

Title: Re: Unsubscribing
Post by: CreateAForum on April 27, 2017, 03:42:35 pm

I would need the email address used to order/pay

Can you show me where it says one time fee?
Here is the example upgrade order page http://support.createaforum.com/upgrades.php or the signup page https://www.createaforum.com/free-forum.php

Title: Re: Unsubscribing
Post by: mbi on April 27, 2017, 03:48:04 pm

Hello,

The email address used was

Thank you for your help.

Title: Re: Unsubscribing
Post by: CreateAForum on April 27, 2017, 03:59:27 pm

Have cancelled the subscription