Create A Forum - Support Forums

Support => General Support => Topic started by: Harley Quin on October 31, 2016, 12:39:03 pm

Title: Credit not activated
Post by: Harley Quin on October 31, 2016, 12:39:03 pm
My PayPal standing order for 50,000 ad-free credits has been paid on the 26th October, but the credits have not yet been added. I would be grateful if you could ad them, please.



Title: Re: Credit not activated
Post by: CreateAForum on October 31, 2016, 12:48:02 pm
Added should appear shortly.
Title: Re: Credit not activated
Post by: Harley Quin on October 31, 2016, 03:40:54 pm
Thanks again.  :)
Title: Re: Credit not activated
Post by: slapthedevil on November 10, 2016, 11:38:36 pm
paid 49.00 for upgrade for more attachments --still isnt working
Title: Re: Credit not activated
Post by: CreateAForum on November 11, 2016, 12:12:05 am
Fixed
Title: Re: Credit not activated
Post by: slapthedevil on November 13, 2016, 12:08:08 am
Thank you
Title: Re: Credit not activated
Post by: slapthedevil on November 15, 2016, 07:04:10 pm
now i have ads showing up and i paid for no ads-
Title: Re: Credit not activated
Post by: CreateAForum on November 15, 2016, 07:15:24 pm
PM me the forum url and email address used to order.
Title: Re: Credit not activated
Post by: Harley Quin on November 29, 2016, 05:29:50 pm
Once again ad-free credits paid but not added. Could you help, please?
Title: Re: Credit not activated
Post by: CreateAForum on November 29, 2016, 07:32:09 pm
Done
Title: Re: Credit not activated
Post by: Harley Quin on November 30, 2016, 09:01:01 am
Thank you once again!  :)
Title: Re: Credit not activated
Post by: Harley Quin on December 31, 2016, 09:01:49 am
Could I ask you to add my ad-free credits, please, which were paid for by direct debit on the 26th December. Thanks again and a Happy New Year to you!
Title: Re: Credit not activated
Post by: CreateAForum on January 01, 2017, 02:18:50 pm
Done
Title: Re: Credit not activated
Post by: Harley Quin on January 01, 2017, 11:17:05 pm
Thanks. I'm sorry I have to ask you to do this every month. For some reason they never get added automatically.
Title: Re: Credit not activated
Post by: CreateAForum on January 02, 2017, 12:49:29 am
Yeah I am not sure either the code looks right.
Title: Re: Credit not activated
Post by: Harley Quin on April 18, 2017, 11:48:55 am
It would appear my ad-free credits haven't been added again. 50,000 should have been added on 9 April, when my payment was sent via PayPal. I would appreciate your help.


http://thecommonroom.createaforum.com
Title: Re: Credit not activated
Post by: CreateAForum on April 18, 2017, 12:42:14 pm
Added
Title: Re: Credit not activated
Post by: Harley Quin on April 18, 2017, 01:42:53 pm
Thanks.
Title: Re: Credit not activated
Post by: Harley Quin on May 16, 2017, 08:04:53 am
Could you please add the ad-free credits that I paid for on the 9th of May? I am sorry to have to ask you to do this every month, I really don't know why they aren't added automatically. Thanks.
Title: Re: Credit not activated
Post by: CreateAForum on May 16, 2017, 05:34:26 pm
Done
Title: Re: Credit not activated
Post by: Harley Quin on May 18, 2017, 01:44:29 pm
Thank you.
Title: Re: Credit not activated
Post by: Harley Quin on June 15, 2017, 08:48:42 am
Could you do the necessary again to add my credits, please?
Title: Re: Credit not activated
Post by: CreateAForum on June 15, 2017, 10:04:56 am
Done..
Title: Re: Credit not activated
Post by: Harley Quin on July 12, 2017, 09:34:05 am
It seems that I have to ask every month - does anyone else have this problem? - but I would be grateful if you could add my credits paid for on 9 July. Thanks.
Title: Re: Credit not activated
Post by: CreateAForum on July 13, 2017, 04:05:44 am
I made a change will see it helps. I haven't heard of any other reports recently.
Title: Re: Credit not activated
Post by: Harley Quin on July 13, 2017, 09:15:32 am
Thanks. Fingers crossed!  :)
Title: Re: Credit not activated
Post by: Harley Quin on August 11, 2017, 04:39:33 pm
Quote
I made a change will see it helps.


Sadly, not! This months haven't been added, and were paid by DD on 9 August. Could you please do the usual for me? Thanks.
Title: Re: Credit not activated
Post by: CreateAForum on August 11, 2017, 07:10:13 pm
Done
Title: Re: Credit not activated
Post by: Harley Quin on August 17, 2017, 10:23:15 am
Thanks.
Title: Re: Credit not activated
Post by: Harley Quin on September 10, 2017, 08:54:20 am
Could you add my credits, again, please? I am wondering if I am the only person who doesn't get their credits added automatically when paying a monthly subscription. I never read any such requests from others.
Title: Re: Credit not activated
Post by: CreateAForum on September 11, 2017, 01:27:40 am
Credits added. Not that i know. Added another log option will see what it says next month still trying to see if i can figure out what is going on.
Title: Re: Credit not activated
Post by: Harley Quin on September 11, 2017, 12:32:34 pm
Thanks for your continued help and investigations! I have even cancelled the DD and started it again in case there was a hiccup somewhere. I have one other PayPal DD and I get an email each month to say it has been paid. I never get an email for the ad-free credits though. I go into my account to see if it has gone out.
Title: Re: Credit not activated
Post by: Harley Quin on October 11, 2017, 04:38:26 pm
Could you please do the necessary and add October's add-free credits to my forum, please?
Title: Re: Credit not activated
Post by: CreateAForum on October 11, 2017, 08:36:49 pm
Credits added. Still trying to figure it out.Added more debugging lines not sure yet. One thing we won't sell to tapatalk they have asked I said no.
Title: Re: Credit not activated
Post by: MOJONation on October 15, 2017, 03:06:01 am
I'm having the same issue. Bought 25,000 credits yesterday morning but they have not been activated. Site is http://mojonation.createaforum.com
Title: Re: Credit not activated
Post by: CreateAForum on October 15, 2017, 03:32:40 am
Credits added some take affect in 5 to 10 minutes
Title: Re: Credit not activated
Post by: Harley Quin on October 15, 2017, 11:58:34 am
My credits still haven't been added.  :'(
Title: Re: Credit not activated
Post by: CreateAForum on October 15, 2017, 03:44:54 pm
fixed
Title: Re: Credit not activated
Post by: Harley Quin on October 15, 2017, 04:00:59 pm
Thanks!  :)
Title: Re: Credit not activated
Post by: Harley Quin on November 14, 2017, 10:01:56 am
Can you confirm whether or not my add-free credits have been added, please? They should have been added on the 9th of November.
Title: Re: Credit not activated
Post by: CreateAForum on November 14, 2017, 06:53:52 pm
Credit added. I will figure this out one day... Have made more changes it is very odd. 99% get the credits added I am trying to figure what makes it different.
Title: Re: Credit not activated
Post by: Harley Quin on November 14, 2017, 10:44:17 pm
Thanks for that. yes, it does seem odd.
Title: Re: Credit not activated
Post by: Saga on November 17, 2017, 09:37:58 pm
I guess i'm jumping on the boat with the same issue, payment for 25,000 made on Nov 15th. My forum http://4thfoot.createaforum.com/
Title: Re: Credit not activated
Post by: CreateAForum on November 17, 2017, 09:52:51 pm
Added
Title: Re: Credit not activated
Post by: Harley Quin on December 14, 2017, 08:50:01 am
Could you please add my ad-free credits paid for on the 9th December, please.
Title: Re: Credit not activated
Post by: CreateAForum on December 14, 2017, 03:34:11 pm
Fixed and I think I finally found the root cause and it should now work next month.
Title: Re: Credit not activated
Post by: Harley Quin on December 15, 2017, 04:31:10 pm
Thanks for trying, but they haven't been added yet....
Title: Re: Credit not activated
Post by: CreateAForum on December 15, 2017, 06:30:53 pm
Added
Title: Re: Credit not activated
Post by: Harley Quin on December 15, 2017, 06:45:06 pm
Thank you.  :)
Title: Re: Credit not activated
Post by: Saga on December 17, 2017, 04:47:51 pm
Still having the problem, payment for 25,000 made on Dec 15th. My forum http://4thfoot.createaforum.com/
Title: Re: Credit not activated
Post by: CreateAForum on December 17, 2017, 08:10:26 pm
Credits added.
Title: Re: Credit not activated
Post by: Saga on December 18, 2017, 12:29:40 am
thanks
Title: Re: Credit not activated
Post by: Harley Quin on January 10, 2018, 09:42:28 am
Could you please check to see if my credits (paid for on 9 January) have been added? Thank you.
Title: Re: Credit not activated
Post by: CreateAForum on January 11, 2018, 01:49:40 pm
Yes.
Title: Re: Credit not activated
Post by: Harley Quin on January 12, 2018, 10:20:09 am
Thank you.
Title: Re: Credit not activated
Post by: Harley Quin on February 10, 2018, 09:22:09 am
For the first time, my ad-free credits have been added automatically! Whatever you have been tinkering with has worked! Thank you.  :)
Title: Re: Credit not activated
Post by: CreateAForum on February 10, 2018, 01:26:56 pm
Well that is good!
Title: Re: Credit not activated
Post by: Saga on May 16, 2018, 06:47:36 pm
Problem seems to be back for me... payment for 50,000 made on May 15th. My forum http://4thfoot.createaforum.com/
Title: Re: Credit not activated
Post by: CreateAForum on May 16, 2018, 07:17:33 pm
Added
Title: Re: Credit not activated
Post by: Saga on May 17, 2018, 01:43:32 am
Haven't seen them appear yet?


(https://i.gyazo.com/2926ded5ebe7b264a4cd7286ae65fc30.png)
Title: Re: Credit not activated
Post by: CreateAForum on May 17, 2018, 03:30:48 pm
Should be good now.
Title: Re: Credit not activated
Post by: Saga on May 17, 2018, 08:53:44 pm
Worked, Thanks
Title: Re: Credit not activated
Post by: Saga on July 17, 2018, 07:39:14 pm
Didn't work again this month, payment for 50,000 made on July 15th. My forum http://4thfoot.createaforum.com/
Title: Re: Credit not activated
Post by: CreateAForum on July 17, 2018, 07:43:04 pm
Added
Title: Re: Credit not activated
Post by: Saga on August 19, 2018, 04:35:30 pm
Still didn't work again... payment for 50,000 made on August 15th. My forum http://4thfoot.createaforum.com/
Title: Re: Credit not activated
Post by: CreateAForum on August 19, 2018, 04:50:51 pm
Added
Title: Re: Credit not activated
Post by: Harley Quin on October 10, 2018, 05:32:42 pm
After a few months of credits being added automatically, sadly this month's have not been. I had an email on the 9th to say they would be activated shortly, but they haven't as yet.


Your help would be appreciated.
Title: Re: Credit not activated
Post by: CreateAForum on October 10, 2018, 06:09:01 pm
Added
Title: Re: Credit not activated
Post by: Harley Quin on October 11, 2018, 08:08:40 am
Many thanks.
Title: Re: Credit not activated
Post by: Harley Quin on December 11, 2018, 10:28:26 am
Could you confirm my credits have been added, please.
Title: Re: Credit not activated
Post by: CreateAForum on December 12, 2018, 04:07:40 am
added
Title: Re: Credit not activated
Post by: Harley Quin on December 12, 2018, 09:44:36 am
Thanks.
Title: Re: Credit not activated
Post by: Harley Quin on January 09, 2019, 05:47:32 pm
Could you please do the necessary to add my credits?
Title: Re: Credit not activated
Post by: CreateAForum on January 09, 2019, 06:48:49 pm
Done
Title: Re: Credit not activated
Post by: Harley Quin on January 09, 2019, 10:23:58 pm
Thanks.