Create A Forum - Support Forums

Support => General Support => Topic started by: Lisa on April 26, 2016, 08:16:20 pm

Title: Problem: White Screen
Post by: Lisa on April 26, 2016, 08:16:20 pm

I have been receiving a few complaints from some of my members regarding *white screens*.  I myself have not seen this white screen, because I myself do not post that often on my board.  I take requests for chatroom/Graphic Board AVs and also post Countdown Auctions for such AVs.  My members who are complaining tell me that they get this white screen after posting constantly for a while.  Then they either have to refresh the board or completely leave the board and log back in so they can continue with what they were doing.  I asked what they were using...Desktop or Mobile Devices.  They are using Desktops.

I was hoping that I could find a solution to this problem by using the Search Feature on here, but I could not find anything regarding my problem. 

Any solutions or ideas?  This is my board's link.....

http://simplicitydesignsbylisa.createaforum.com/index.php

Title: Re: Problem: White Screen
Post by: Lisa on April 26, 2016, 08:25:02 pm

I just found a post regarding a Blank White Post....I read it but I could not figure out if it would help me.

Title: Re: Problem: White Screen
Post by: CreateAForum on April 26, 2016, 08:26:50 pm

I have had that happen to me as well. I am not sure of the cause unfortunately. I have tried looking into it in the past but can't cause the extract conditions to recreate the issue.

Title: Re: Problem: White Screen
Post by: CreateAForum on April 26, 2016, 08:44:01 pm

Made one change not sure if it will help or not. Time will tell.

Title: Re: Problem: White Screen
Post by: Lisa on April 26, 2016, 10:07:43 pm

Thank you, I will let my members know and we will see what happens.

Title: Re: Problem: White Screen
Post by: Dave23 on May 05, 2016, 02:46:03 pm

I think we had reported this a few months back...seems it always happened at BBF during heavy usage periods...

Title: Re: Problem: White Screen
Post by: Dave23 on May 05, 2016, 02:47:49 pm

Just looked, the title of the thread was "Database Issue, maybe?" and was back in October 2015...

Title: Re: Problem: White Screen
Post by: CreateAForum on May 05, 2016, 03:39:32 pm

I think it has been better lately

Title: Re: Problem: White Screen
Post by: Lisa on May 05, 2016, 04:34:45 pm

So far I have not received anymore complaints....BUT last night I again posted 15 Countdown Auctions and evidently this is where the problem is occurring.  I will keep a watch on that category and see if I get any complaints this go round.

Title: Re: Problem: White Screen
Post by: CreateAForum on May 05, 2016, 04:50:05 pm

That is good to know.

Title: Re: Problem: White Screen
Post by: Lisa on May 06, 2016, 02:05:27 pm

I'm back.....  seems the white screen problem returned last night.  And its happening in the same place as last time.....where I have posted all my Countdown Auctions which is a very heavy usage area. 

So looks like the problem only occurs when there is heavy usage areas, which includes during a high usage time period.

Title: Re: Problem: White Screen
Post by: CreateAForum on May 06, 2016, 04:11:19 pm

:( then it is a harder problem.

Title: Re: Problem: White Screen
Post by: Lisa on May 06, 2016, 05:07:59 pm

I'm so sorry....not happy with the harder problem this has created.... :(