Author Topic: Notifications Issue  (Read 2922 times)

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Offline CBAloha

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Notifications Issue
« on: February 06, 2016, 12:03:14 am »
None of my users are receiving notifications and reply notifications are on by default. This is a new forum that has not gone live yet, so I discovered this while testing it out. Is there some other setting I need to turn on? It is a parked domain, I read a post from 2011 that said this could be because of that.

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Offline CreateAForum

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Re: Notifications Issue
« Reply #1 on: February 06, 2016, 12:07:57 am »
What is your webmaster email address set to under admin -> forum settings

And what isp for email are you users using? gmail hotmail yahoo etc?
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Offline CBAloha

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Re: Notifications Issue
« Reply #2 on: February 09, 2016, 09:37:45 pm »
Webmaster email is set to my email address (@alohafreight.com). Our email is hosted on site.

Offline CreateAForum

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Re: Notifications Issue
« Reply #3 on: February 09, 2016, 09:39:19 pm »
Ok that is good. Hopefully it works now after the server move I would give it about 24 hours.
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Offline CBAloha

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Re: Notifications Issue
« Reply #4 on: February 10, 2016, 08:48:44 pm »
Still not working..I can see Notify is on for the user on the test post. I reply from a test user and the notification is not sent.

Offline CBAloha

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Re: Notifications Issue
« Reply #5 on: February 11, 2016, 06:22:36 pm »
I don't even get notified on replies to this thread either. We just paid to remove ads, but this is not useable without notifications. Is there anything else that could be causing this problem?

Offline CreateAForum

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Re: Notifications Issue
« Reply #6 on: February 11, 2016, 06:26:06 pm »
Sorry will have to look into this just I am very busy at the moment.
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Offline CBAloha

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Re: Notifications Issue
« Reply #7 on: February 11, 2016, 06:45:21 pm »
Okay..you can email me directly also.

Offline CreateAForum

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Re: Notifications Issue
« Reply #8 on: February 12, 2016, 05:37:22 am »
What exact steps are you doing? Are you replying in a quick reply field?

I just tested on my demo site and I got replies when i hit notify button in the thread then someone else replied.

Also checked doing profile route turning in on my default and that worked as well on my test site.

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Offline CBAloha

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Re: Notifications Issue
« Reply #9 on: February 12, 2016, 11:51:00 pm »
I have tried several test topics from test user #1. Test user #1 creates the topic. Test user #2 clicks on the Reply button at the bottom of the screen and replies to the topic. No notification is received though. Notifications are on for test user #1 for the topic (and on by default in the profile).

This is a new forum, we just started test posting over the 2 weeks It's a parked domain forum - alohatest.createaforum.com points to forum.alohafreight.com. I had received a notification for a reply to my post on the General Support board, back on 12/9/15. Now I don't receive notifications for any of my posts on the General Support board either.

Offline CBAloha

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Re: Notifications Issue
« Reply #10 on: February 13, 2016, 12:08:29 am »
I switched the email address to Gmail in the profile, and I receive the notification. However, we still don't receive anything to alohafreight.com. Our spam filter quarantines anything it detects as spam, and it's not there. I called support for Spam filter hosting, and they said they don't see any emails coming from createaforum.com.

Is there any troubleshooting that can be done over there to see if any notifications have been sent to alohafreight.com? Sorry for the trouble...we just really want to use the forum and paid to remove the ads.

Offline CreateAForum

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Re: Notifications Issue
« Reply #11 on: February 13, 2016, 03:18:46 am »
It is failing due to an SPF failure rejection we are sending it your server is rejecting it due to SPF fail
Code: [Select]
02/11/16 23:37:22 ME-I0123: Domain [alohafreight.com] has MX list [7487gcs.gwava.com]
02/11/16 23:37:22 ME-I0026: [2D771DB4FC4C4F0CBC27EB4FA0567B0C.MAI] Sending message
02/11/16 23:37:22 ME-IXXXX: [2D771DB4FC4C4F0CBC27EB4FA0567B0C.MAI] DNS resolved to the following record: IP Address=69.160.74.87, Family=2, Type=1, Protocol=6
02/11/16 23:37:24 ME-IXXXX: [2D771DB4FC4C4F0CBC27EB4FA0567B0C.MAI] Remote server returned a response indicating a permanent error. Server Response: (550 Message was blocked by server (failed SPF)**)
02/11/16 23:37:24 ME-E0036: [2D771DB4FC4C4F0CBC27EB4FA0567B0C.MAI] MAIL FROM command Failed.
02/11/16 23:37:24 ME-E0008: [2D771DB4FC4C4F0CBC27EB4FA0567B0C.MAI] Outbound, could not send the command to the server (error 10038).
02/11/16 23:37:24 ME-E0060: [2D771DB4FC4C4F0CBC27EB4FA0567B0C.MAI] - Message could not be delivered to target domain (alohafreight.com). Message returned to Sender.
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Offline CBAloha

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Re: Notifications Issue
« Reply #12 on: February 18, 2016, 02:17:46 am »
That was it. I set SPF check to quarantine instead of block, and now I can see the messages. We just did a test thread, and the notification came through 3 hours later. Does it normally take that long? Thanks for the help.

Offline CreateAForum

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Re: Notifications Issue
« Reply #13 on: February 18, 2016, 02:35:26 am »
Should be instant in most cases or at most 10 to 15 minutes.
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Offline CBAloha

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Re: Notifications Issue
« Reply #14 on: February 18, 2016, 11:48:20 pm »
All the test replies today have been instant, so it's good now. Not sure what happened yesterday.

One last question on notifications - is it possible to turn Notify on by default for a board? Any user with permission to the board would have notifications on by default for it.

Thank you.

 

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