Author Topic: White Outs  (Read 204 times)

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Offline DOKEEFFE

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White Outs
« on: January 15, 2019, 10:49:32 pm »
Getting reports of white outs on my forum https://comeallwithin.createaforum.com/general-discussion/white-outs/
Not suffering them myself so don't even know what it means.


Possibly linked to this report https://support.createaforum.com/8/blank-white-pages-instead-of-post/

The only helpful comment was

  • Re: White-outs
    Reply #10 on: Monday 14-Jan-2019, 10:37
    I've noticed when the white outs happen and you try and reload the page that at the bottom left of the screen it seems to have something to do with "bigestsafe.com" - which I've Google searched and lots of Malware related search results come back. The line I get is often: "Waiting for bigestsafe.com".
« Last Edit: January 15, 2019, 10:52:18 pm by DOKEEFFE »

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Offline CreateAForum

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Re: White Outs
« Reply #1 on: January 16, 2019, 12:26:46 am »
My guess if it is a script on your site. Something you added to your headers or footers. Any kind of javascript.
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Offline DOKEEFFE

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Re: White Outs
« Reply #2 on: January 16, 2019, 10:04:24 pm »
I commented out all my headers and footers on the site and am still getting the problem.
I haven't changed the layout in months, and we never used to see this problem.

One of the people on my site, who understands these things better than me, sent me this information (but it means nothing to me)
Firefox 64.0 on Ubuntu Linux

Clicked on bookmark (https://comeallwithin.createaforum.com/general-discussion/) with F12 developer panel running. Got white-out.

Request URL: https://comeallwithin.createaforum.com/general-discussion/
Request method: GET
Remote address: 64.79.105.131:443
Status code: 200
Version: HTTP/2.0

With disable cache option still white-outs.



Request:

Host: comeallwithin.createaforum.com
User-Agent: Mozilla/5.0 (X11; Ubuntu; Linux x86_64; rv:64.0) Gecko/20100101 Firefox/64.0
Accept: text/html,application/xhtml+xml,application/xml;q=0.9,*/*;q=0.8
Accept-Language: en-GB,en-US;q=0.7,en;q=0.3
Accept-Encoding: gzip, deflate, br
DNT: 1
Connection: keep-alive
Cookie: SMFcomeallwithin1=a%3A4%3A%7Bi%3A0%3Bs%3A2%3A%2213%22%3Bi%3A1%3Bs%3A40%3A%226d22767bbacc83b9f0d9fc3d79b2ad13677d725c%22%3Bi%3A2%3Bi%3A1736627106%3Bi%3A3%3Bi%3A2%3B%7D; PHPSESSID=1a9b6fd9c3b3e12c4f23e0e58a3b2266
Upgrade-Insecure-Requests: 1
If-Modified-Since: Wed, 16 Jan 2019 20:46:53 GMT


Response:

HTTP/2.0 200 OK
date: Wed, 16 Jan 2019 20:47:02 GMT
server: Apache
x-xss-protection: 1
x-content-type-options: nosniff
pragma: no-cache
cache-control: private
expires: Mon, 26 Jul 1997 05:00:00 GMT
last-modified: Wed, 16 Jan 2019 20:47:02 GMT
content-length: 0
content-type: text/html; charset=ISO-8859-1
X-Firefox-Spdy: h2

Does that help you at all?

Offline DOKEEFFE

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Re: White Outs
« Reply #3 on: January 20, 2019, 12:55:34 pm »
Have no idea if this helps, but this is what I saw on the chrome console when I got one of those white pages



(index):1116 GET https://api.viglink.com/api/vglnk.js net::ERR_BLOCKED_BY_CLIENT
(anonymous) @ (index):1116
(anonymous) @
(index):1117
(index):987 GET https://www.createaforum.com/themes/default/theme/main_block.png 404 (Not Found)
EmbedStanzaCal.js:393 [Deprecation] Synchronous XMLHttpRequest on the main thread is deprecated because of its detrimental effects to the end user's experience. For more help, check https://xhr.spec.whatwg.org/.
loadAndInjectStanzaCalScript @ EmbedStanzaCal.js:393
injectIframe @ EmbedStanzaCal.js:393
(anonymous) @ EmbedStanzaCal.js:393
(anonymous) @ EmbedStanzaCal.js:393
xhr.onload @ EmbedStanzaCal.js:393
load (async)
makeRequest @ EmbedStanzaCal.js:393
ensureCompleteData @ EmbedStanzaCal.js:393
tryInjectIframe @ EmbedStanzaCal.js:393
inject @ EmbedStanzaCal.js:393
(anonymous) @ EmbedStanzaCal.js:393
(anonymous) @ EmbedStanzaCal.js:393
__webpack_require__ @ EmbedStanzaCal.js:393
(anonymous) @ EmbedStanzaCal.js:393
(anonymous) @ EmbedStanzaCal.js:393
EmbedStanzaCal.js:393 [Violation] 'load' handler took 296ms
(index):1
Access to XMLHttpRequest at 'https://ppquj5g26c.execute-api.us-west-2.amazonaws.com/prod/track' from origin 'https://comeallwithin.createaforum.com' has been blocked by CORS policy: No 'Access-Control-Allow-Origin' header is present on the requested resource.
VM70 jstag.js:4 GET https://stanza-d.openx.net/w/1.0/acj?o=6740521808&callback=OX_6740521808&ju=https%3A//comeallwithin.createaforum.com/general-discussion/&jr=https%3A//comeallwithin.createaforum.com/general-discussion/&auid=538562302&dims=1054x969&adxy=0%2C2223&c.events=&res=1920x1080x24&plg=pm&ch=UTF-8&tz=0&ws=1100x150&ifr=1&tws=1054x969&bi=83fdf493-01a7-4148-abcb-8828bd8dd93a&ba=1547940984&mt=1&nl=150%2C146%2C48%2C64%2C71&ul=164%2C172%2C53%2C76%2C91 net::ERR_BLOCKED_BY_CLIENT
j.load @ VM70 jstag.js:4
(anonymous) @ VM70 jstag.js:4
f @ VM70 jstag.js:6
(anonymous) @ VM70 jstag.js:6
g @ VM70 jstag.js:6
lookupIabConsent @ VM70 jstag.js:6
(anonymous) @ VM70 jstag.js:4
n.load @ VM70 jstag.js:1
(anonymous) @ VM70 jstag.js:9
(anonymous) @ VM70 jstag.js:9
VM70 jstag.js:4


GET https://stanza-d.openx.net/w/1.0/acj?o=7347731168&callback=OX_7347731168&ju=https%3A//comeallwithin.createaforum.com/general-discussion/&jr=https%3A//comeallwithin.createaforum.com/general-discussion/&auid=538572623&dims=1054x969&adxy=0%2C2223&c.events=&res=1920x1080x24&plg=pm&ch=UTF-8&tz=0&ws=1100x150&ifr=1&tws=1054x969&bi=83fdf493-01a7-4148-abcb-8828bd8dd93a&ba=1547940984&mt=1&nl=150%2C146%2C48%2C64%2C71&ul=164%2C172%2C53%2C76%2C91 net::ERR_BLOCKED_BY_CLIENT
j.load @ VM70 jstag.js:4
(anonymous) @ VM70 jstag.js:4
f @ VM70 jstag.js:6
(anonymous) @ VM70 jstag.js:6
g @ VM70 jstag.js:6
lookupIabConsent @ VM70 jstag.js:6
(anonymous) @ VM70 jstag.js:4
n.load @ VM70 jstag.js:1
(anonymous) @ VM70 jstag.js:9
(anonymous) @ VM70 jstag.js:9
VM70 jstag.js:4


GET https://stanza-d.openx.net/w/1.0/acj?o=7053247922&callback=OX_7053247922&ju=https%3A//comeallwithin.createaforum.com/general-discussion/&jr=https%3A//comeallwithin.createaforum.com/general-discussion/&auid=538572629&dims=1054x969&adxy=0%2C2223&c.events=&res=1920x1080x24&plg=pm&ch=UTF-8&tz=0&ws=1100x150&ifr=1&tws=1054x969&bi=83fdf493-01a7-4148-abcb-8828bd8dd93a&ba=1547940984&mt=1&nl=150%2C146%2C48%2C64%2C71&ul=164%2C172%2C53%2C76%2C91 net::ERR_BLOCKED_BY_CLIENT
j.load @ VM70 jstag.js:4
(anonymous) @ VM70 jstag.js:4
f @ VM70 jstag.js:6
(anonymous) @ VM70 jstag.js:6
g @ VM70 jstag.js:6
lookupIabConsent @ VM70 jstag.js:6
(anonymous) @ VM70 jstag.js:4
n.load @ VM70 jstag.js:1
(anonymous) @ VM70 jstag.js:9
(anonymous) @ VM70 jstag.js:9

Offline CreateAForum

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Re: White Outs
« Reply #4 on: January 20, 2019, 02:17:01 pm »
Do you have any strange bbc code on that page? I am trying to think what would cause it. I see a timeout/memory issue in my logs.
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Offline DOKEEFFE

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Re: White Outs
« Reply #5 on: January 20, 2019, 05:53:49 pm »
It's always when attempting to go to the https://comeallwithin.createaforum.com/general-discussion page. No other page has been reported. 


I changed it originally to make the colours more "Harlequins", but I've made no changes to the headers/footers or layout in months. I occasionally change the .jpg displayed for the forum but that's it. As I said, I turned off the headers/footers and the problem was still there.


Someone suggested that it might be something malformed in the advert stream, which is why I wasn't getting the issue using edge but was using chrome.  Someone else said, not surprisingly, they weren't getting the issue when using the WAP version. But if it was the advert stream, surely more people would be complaining?


I have been unable to make to make this reproducible on demand, and I know that's the first step to being able to solve an IT support problem.


Right now, as far as I'm concerned, there is no problem, I refresh the page over and over and every time it works perfectly. I'll try and check it tomorrow against number of people using the site and see if there's any correlation.


Sorry, i know that's not a huge amount of help. but I'll keep trying to find what happens when we get this.


Thanks.

Offline DOKEEFFE

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Re: White Outs
« Reply #6 on: January 26, 2019, 12:13:54 pm »
People are now claiming that it is the "/" on the end of https://comeallwithin.createaforum.com/general-discussion/ that is causing the problem.
They claim https://comeallwithin.createaforum.com/general-discussion gives no issue.


Can that possibly be true? I've given a couple of links myself without the "/" on the end, but can I remove it from the ComeAllWithinForum page (the bit where you choose your board)

Offline CreateAForum

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Re: White Outs
« Reply #7 on: January 26, 2019, 09:28:18 pm »
I see the possible issue working on a fix.
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Offline CreateAForum

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Re: White Outs
« Reply #8 on: January 27, 2019, 07:03:54 pm »
Should be fixed as of yesterday.
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Offline DOKEEFFE

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Re: White Outs
« Reply #9 on: January 29, 2019, 07:36:42 am »
Brilliant! The swift response to issues is one of the reasons we moved our forum here. Thank you.

 

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