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Author Topic: When I approve new members they don't get a confirmation email?  (Read 1123 times)

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Offline kelper

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When I approve new members they don't get a confirmation email?
« on: December 13, 2020, 06:57:27 pm »
I have set registration to 'Admin approval'  I get an email to say a new member has registered, I approve them but they don't get an email to advise that they are approved.  How long should it take?

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Offline CreateAForum

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Re: When I approve new members they don't get a confirmation email?
« Reply #1 on: December 13, 2020, 09:21:14 pm »
Should be instant. But depends on email settings.  Check their bulk/spam/junk too
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Offline kelper

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Re: When I approve new members they don't get a confirmation email?
« Reply #2 on: December 13, 2020, 09:40:06 pm »

Thanks

I registered some accounts with my email addresses and cheked the spam folders - nothing.


They get the first email to say they have registered, but not the second one to say there account is approved.

Offline CreateAForum

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Re: When I approve new members they don't get a confirmation email?
« Reply #3 on: December 16, 2020, 04:39:22 am »
From the admin area there should be two options
Admin -> Members -> sAwaiting Activation

You should have the options

Activate
And
Activate Send Email


The first one just activates without the email while the second one should activate and send email
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Offline kelper

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Re: When I approve new members they don't get a confirmation email?
« Reply #4 on: December 16, 2020, 07:07:52 am »
I dont see that option



« Last Edit: December 16, 2020, 08:13:31 am by kelper »

Offline kelper

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Re: When I approve new members they don't get a confirmation email?
« Reply #5 on: December 16, 2020, 08:58:37 am »
It's OK now.  The setting is only available if you have new mebers pending approval! It's under Check for Duplicates !!!!!
« Last Edit: December 16, 2020, 09:00:18 am by kelper »

 

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