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Offline BlackMonk

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Viglink problems?
« on: October 30, 2015, 05:37:29 pm »
Users reported problems when clicking on the "Quote' link. A white bar with 'Loading...' appears at the top of the site and stays there forever. The quoted message followed by waiting cursor to reply is never shown. I myself never experienced this until today. So I clicked on the object inspector to find out who or what the culprint is. It seems to be a call to api.viglink.com when Quote is clicked. Disabling that address with NoScript doesn't help. Enabling it again doesn't help.
It looks like this (everything is in Dutch: Laden means Loading, Citaat means Quote, Reageer means Reply):


As far as I could make out, api.vgilink.com is used to determine if a user clicks on an ad. So why is it called when a user clicks on Quote? Can that be fixed please?
Note: it happens on this forum as well!
« Last Edit: October 30, 2015, 05:39:45 pm by BlackMonk »
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Offline CreateAForum

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Re: Viglink problems?
« Reply #1 on: October 30, 2015, 05:41:23 pm »
No viglink is one of our partners it is used on all links for the last couple of years.. I haven't had anyone else report it. might be just slow right now. I am not seeing the issue on my end here.
« Last Edit: October 30, 2015, 05:43:47 pm by CreateAForum »
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Offline BlackMonk

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Re: Viglink problems?
« Reply #2 on: October 30, 2015, 07:01:52 pm »


I just clicked on Quote to reply to your message and I got the above. It seems to be an error from viglink, but why it only occurs with some clients and not with others?

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Offline BlackMonk

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Re: Viglink problems?
« Reply #3 on: October 31, 2015, 10:56:40 pm »
I still have the problem with the white loading bar at the top that stays indefinitely.
Any suggestions?
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Offline CreateAForum

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Re: Viglink problems?
« Reply #4 on: October 31, 2015, 11:05:20 pm »
If you are using any ad block software than can cause it to fail as well.
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Offline BlackMonk

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Re: Viglink problems?
« Reply #5 on: November 01, 2015, 10:34:54 am »
I have no adblocking plugin in my browser, but I do use the MVPS hosts file. I tried disabling that, but it doesn't change anything. Furthermore, it is not just me. Just about ALL my users report problems with the Quote function and they work with almost every conceivable combination of operating system, browsers and various plugins.

For your information: clicking on the "quick modify" button after one has written a message also shows the white bar with "Loading..." but that disappears after a second or so and then the edtiing window is shown. So why does that work OK and the quote function doesn't?
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Offline CreateAForum

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Re: Viglink problems?
« Reply #6 on: November 01, 2015, 06:55:14 pm »
It might an issue with quick reply try turning that off on the forum.
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Offline BlackMonk

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Re: Viglink problems?
« Reply #7 on: November 02, 2015, 06:54:05 pm »
Where can I do that? I can't seem to find an option anywhere to disable quick replies globally...
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Offline CreateAForum

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Re: Viglink problems?
« Reply #8 on: November 02, 2015, 07:12:53 pm »
Admin -> Layout Options -> Member Options
Reset both default and member options
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Offline BlackMonk

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Re: Viglink problems?
« Reply #9 on: November 02, 2015, 11:17:53 pm »
I see "Layout Settings" in Admin, but no "Member Options"...
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Offline CreateAForum

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Re: Viglink problems?
« Reply #10 on: November 03, 2015, 12:06:56 am »
You click layout settings. Then the next on the tab area click on member options
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Offline BlackMonk

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Re: Viglink problems?
« Reply #11 on: November 03, 2015, 05:32:12 am »
Layout Settings has three tabs:
1. Manage and Install
2. Theme Configuration
3. Restore Member Options

That 3rd tab has an option to "modify current configuration for all members using this theme"
If I click that, there's another option at the bottom to "never show" Quick Reply in the topic display. Is that what you mean by disable?
I changed that setting to "never show" and saved.
Now the quote works like before!
Thanks!!!
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