Author Topic: Unsubscribing  (Read 142 times)

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Offline mbi

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Unsubscribing
« on: April 27, 2017, 03:36:42 pm »
Hello,

I created a forum awhile back, with a paid subscription, and no longer want that subscription. I don't see any options for unsubscribing and deleting the account. I've seen some other posts that you are unable to delete accounts, which is fine, but I no longer want to be charged for a subscription, how can I unsubscribe?

Also, as a side note, when I upgraded to the paid version, it said 'One Time Fee'. What it actually meant was 'One Time Fee Per Month'. That is NOT a 'one time fee'. That is a monthly subscription.

Please cancel this subscription as soon as possible.

Thanks.

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Offline CreateAForum

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Re: Unsubscribing
« Reply #1 on: April 27, 2017, 03:42:35 pm »
I would need the email address used to order/pay

Can you show me where it says one time fee?
Here is the example upgrade order page http://support.createaforum.com/upgrades.php or the signup page https://www.createaforum.com/free-forum.php
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Offline mbi

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Re: Unsubscribing
« Reply #2 on: April 27, 2017, 03:48:04 pm »
Hello,

The email address used was

Thank you for your help.
« Last Edit: April 27, 2017, 03:59:11 pm by CreateAForum »

Offline CreateAForum

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Re: Unsubscribing
« Reply #3 on: April 27, 2017, 03:59:27 pm »
Have cancelled the subscription
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