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Author Topic: Unable to login from Tapatalk app on forum  (Read 332 times)

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Offline Dominic

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Unable to login from Tapatalk app on forum
« on: May 09, 2023, 09:12:34 am »
Hi, I am trying to login to my forum from the Tapatalk app but it's not working. Can you try it on your end?
Also, another issue is when I registered a new user on my forum, I never got an email that a new user was pending approval nor did the user get an email that the account was approved or pending, is that normal?
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Offline Dominic

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Re: Unable to login from Tapatalk app on forum
« Reply #1 on: May 09, 2023, 10:12:52 am »
I contacted Tapatalk support and they said this

We got the 500 Internal Server Error when trying to login to your forum via the Tapatalk app, this means the plugin is either not installed correctly, or your server is mis-configured. Please contact your hosting provider to check your error log file for a solution. ​
  Regards,  Tapatalk Support Team
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Offline CreateAForum

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Re: Unable to login from Tapatalk app on forum
« Reply #2 on: May 09, 2023, 01:35:46 pm »
At this point we are probably going to remove tapatalk has caused many issues for us over the years. I may take a look.
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Offline Dominic

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Re: Unable to login from Tapatalk app on forum
« Reply #3 on: May 09, 2023, 01:41:38 pm »
Thank you.
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Offline Dominic

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Re: Unable to login from Tapatalk app on forum
« Reply #4 on: May 12, 2023, 05:34:55 am »
Is Tapatalk still down? Just wondering.
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Offline CreateAForum

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Re: Unable to login from Tapatalk app on forum
« Reply #5 on: May 12, 2023, 05:38:13 am »
The support forum here works ok. I just was able to login and browse the site. Tapatalk app.
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Offline Dominic

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Level 4 Windows User 50 Posts
Re: Unable to login from Tapatalk app on forum
« Reply #6 on: May 12, 2023, 05:52:27 am »
There is something still wrong for me. On the Tapatalk app, when you search for my forum (friends.pureheart.page), you will see some public boards like "Welcome to Create a forum.com" and yet on my real forum, that category and board is not present. So there is something wrong still. I used my Tatatalk API key and the same API key is on my forum's tapatalk settings. I even reset it, got a new API key, put it on the forum, saved it, but it's not working for login and I don't know why it's not working.

Can you help me?
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Offline Dominic

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Level 4 Windows User 50 Posts
Re: Unable to login from Tapatalk app on forum
« Reply #7 on: May 12, 2023, 06:04:54 am »
Test from Tapatalk.
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Offline CreateAForum

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Re: Unable to login from Tapatalk app on forum
« Reply #8 on: May 12, 2023, 03:15:50 pm »
Could be because you have no public boards? You have to login to see them.
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Level 4 Windows User 50 Posts
Re: Unable to login from Tapatalk app on forum
« Reply #9 on: May 12, 2023, 04:17:50 pm »
I made a public board and it's still not working
 
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Offline CreateAForum

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Re: Unable to login from Tapatalk app on forum
« Reply #10 on: May 12, 2023, 09:45:21 pm »
Very unusual looks like old data/wrong data. I saw that one topic says is from 2013.

What url do you have setup in tapatalk for it?
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Offline Dominic

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Level 4 Windows User 50 Posts
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Offline Dominic

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Level 4 Windows User 50 Posts
Re: Unable to login from Tapatalk app on forum
« Reply #12 on: May 15, 2023, 11:58:11 pm »
Hi support, it seems that the plugin for Tapatalk needs to be re-install in my forum only since it's working on yours/this one here, so can you do that for me? Uninstall Tapatalk plug from my forum and re-install so I can begin to use it? Thank you.
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Offline Dominic

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Level 4 Windows User 50 Posts
Re: Unable to login from Tapatalk app on forum
« Reply #13 on: May 16, 2023, 10:40:57 pm »
Hello, is there any update on this?
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Offline CreateAForum

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Re: Unable to login from Tapatalk app on forum
« Reply #14 on: May 16, 2023, 10:46:46 pm »
I have no update will check this weekend.
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