News:

Create A Forum Installed

Author Topic: please help/urgent  (Read 452 times)

0 Members and 1 Guest are viewing this topic.

Offline Clay Death

  • Full Member
  • ***
  • Posts: 116
  • Karma: 0
    • View Profile

Badges: (View All)
Level 5 Eighth year Anniversary Seventh year Anniversary
please help/urgent
« on: January 07, 2014, 05:27:44 pm »
I am the owner of Camelot elite tennis society tennis forum. I have put a lot of work into it.

http://www.camelotelitetennis.com/index.php


paypal just sent me an email that my unlimited (19.95) subscription is canceled. there is nothing wrong with my 2 credit cards that they have on file there.

there is nobody to talk to at paypal. it is pretty damn ridiculous that they cant have anybody there to at least answer urgent questions.



I cant afford to have my forum shut down because of this. I just checked those 2 cards. they are both perfectly good.

they used the card and it worked on December 24th and not today.


what can I do? is there a number to call?

Share on Facebook Share on Twitter


Offline CreateAForum

  • Administrator
  • *****
  • Posts: 7186
  • Karma: 327
    • View Profile

Badges: (View All)
Avatar Linux User Tenth year Anniversary
Re: please help/urgent
« Reply #1 on: January 07, 2014, 05:30:55 pm »
You can recreate the paypal subscription for the the package and that will leave your forum unchanged. Order under forum upgrades

Paypal currently does not have a good way to update subscription information.
Like Create A Forum? Support me at https://www.patreon.com/vbgamer45/

Offline Clay Death

  • Full Member
  • ***
  • Posts: 116
  • Karma: 0
    • View Profile

Badges: (View All)
Level 5 Eighth year Anniversary Seventh year Anniversary
Re: please help/urgent
« Reply #2 on: January 07, 2014, 05:40:40 pm »
can a forum be affected. I did what you suggested.

they have 2 cards on file. I used the 2nd one and it said it worked.


at any rate, can the forum be affected because of some paypal mistake? or even a credit card company error?

Offline CreateAForum

  • Administrator
  • *****
  • Posts: 7186
  • Karma: 327
    • View Profile

Badges: (View All)
Avatar Linux User Tenth year Anniversary
Re: please help/urgent
« Reply #3 on: January 07, 2014, 05:42:56 pm »
No. I process cancellations manually your forum will be ok
Like Create A Forum? Support me at https://www.patreon.com/vbgamer45/

Offline Clay Death

  • Full Member
  • ***
  • Posts: 116
  • Karma: 0
    • View Profile

Badges: (View All)
Level 5 Eighth year Anniversary Seventh year Anniversary
Re: please help/urgent
« Reply #4 on: January 08, 2014, 01:13:00 am »
thanks for your help.


this is top flight service. I am in your debt.

 

Related Topics

  Subject / Started by Replies Last post
1 Replies
330 Views
Last post July 24, 2011, 11:35:54 pm
by CreateAForum
6 Replies
666 Views
Last post June 12, 2012, 07:40:27 am
by shadykray
2 Replies
323 Views
Last post February 01, 2013, 09:01:01 pm
by aIURbliS
1 Replies
517 Views
Last post September 09, 2013, 06:27:25 pm
by CreateAForum
2 Replies
440 Views
Last post March 27, 2014, 02:20:28 am
by Clay Death