Author Topic: login issue  (Read 147 times)

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Offline CookieTBC

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login issue
« on: October 17, 2019, 01:10:12 am »
Hello,

I have a single member who is unable to login. We deleted the account and I forced registration for her.
Email and password are correct - she received the confirmation email (we also attempted with no required confirmation).
I've asked her to switch browsers and also refresh (control F5). What else might we need to do?
I don't believe the issue is with the users ability to log in.

Thanks,
Cookie

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Offline CreateAForum

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Re: login issue
« Reply #1 on: October 17, 2019, 01:14:28 am »
What browser or device?
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Offline CookieTBC

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Re: login issue
« Reply #2 on: October 17, 2019, 01:20:08 am »
Chrome - I believe she's on a PC. I'm double checking.

Offline CookieTBC

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Re: login issue
« Reply #3 on: October 17, 2019, 03:21:44 am »
And like magic, I wrote to you and now she's successfully logged in.

Thanks!


Offline CreateAForum

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Re: login issue
« Reply #4 on: October 17, 2019, 03:35:14 am »
lol I didn't do anything for this.
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