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Offline Angels77

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Founder cannot log back in to newly created forum
« on: November 22, 2019, 02:44:58 am »
Hi
My sister created a forum with you but after an hour had to log out before finishing it
Now whatever she does she cannot log back in  :'(
Obviiusly she used the user name you have for her . even tried to change password . even tried to contact you but ,,, gets email address already registered so cannot
forum is morethanchessagame.createforum.com   chessforyou Bettina&Terry77
I have tried but cannot acess Admin , She cannot log jn with her user name ... Help please
her email is natashadonna@gmail.com
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Offline CreateAForum

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Re: Founder cannot log back in to newly created forum
« Reply #1 on: November 22, 2019, 02:48:29 am »
Have her try to login using her email and password.

If the password does not work try a password reset found on the login page.
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Offline Angels77

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Re: Founder cannot log back in to newly created forum
« Reply #2 on: November 22, 2019, 03:14:32 am »
she did that but then got user name does not exist
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Offline CreateAForum

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Re: Founder cannot log back in to newly created forum
« Reply #3 on: November 22, 2019, 03:19:07 am »
Even when she tried her email? Using the email to login?
Her username is "Natasha  Donna 77"
« Last Edit: November 22, 2019, 03:21:15 am by CreateAForum »
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Offline Angels77

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Re: Founder cannot log back in to newly created forum
« Reply #4 on: November 22, 2019, 03:25:24 am »
ooops  :'(   she only used user name ...sorry  :-X   <  no female santa sorry again and thank you + happy xmas
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Offline CreateAForum

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Re: Founder cannot log back in to newly created forum
« Reply #5 on: November 22, 2019, 03:36:40 am »
K, hope you have it working.

They can update the username under profile -> account settings
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