Create A Forum - Support Forums

On my forum https://comeallwithin.createaforum.com/ someone is complaining they get a lot of connection reset errors.


It doesn't appear to be one machine or one operating system or one browser or one location (so not one home network)


I did ask if other people were experiencing this and got no response, so he's the only one noticing this even if more are experiencing this.


What he's said is below


"Hi David

I've been getting a lot of "connection reset" issues for a few weeks now. It happens on my android phone using Chrome and windows PC both Edge and Chrome. Only this site.

Has anyone else mentioned this? Have you noticed it?

Cheers

Stuart

Thanks for that but I'm pretty sure it's not my phone as it also happens on the PC and it's not my home network because it happened when I was on holiday in France too. It's also only this site.

It fixes itself generally then doesn't happen for a bit.

Ok, a bit more as it appears I haven't been as clear as I could have been.

Problem occurs on

Android Chrome
Windows Chrome
Windows Edge
iPad Safari

I've experienced it in France (phone, iPad), in Suffolk (phone, iPad) and at home in Surrey (phone, iPad & pc).

It's almost certainly a server comms issue.

It is intermittent and often only indicated by a particularly slow navigation but very occasionally this results in the ERR_CONNECTION_RESET "page" being displayed.

There's absolutely no way I'm doing anything about it regarding my devices as it only occurs with this site.

There is a possibility that many people either don't notice or just think they've got a temporarily poor connection. I generally have all error diagnosis settings set to display because my career was in IT so apart from noticing the poor response times I get notified of the errors. And they only occur on here."

This is his tracert

By the way - when I said sub-second response times I meant for the entire page - not tracert.


However, I have noticed something possibly strange having run it a few times. If there are 9 hops all good but sometimes it does 10 hops and there is a noticeable wait of 2 or 3 seconds for the 9th hop to complete, although all the hop times are still short. Here's an example




  1    <1 ms    <1 ms    <1 ms  SkyRouter.Home [192.168.0.1]
  2     4 ms     4 ms     4 ms  97e7fec4.skybroadband.com [151.231.254.196]
  3     6 ms     5 ms     5 ms  be503.pr3.bllon.isp.sky.com [2.120.11.57]
  4     5 ms     5 ms     5 ms  40ge1-3.core1.lon2.he.net [195.66.224.21]
  5    84 ms    71 ms    70 ms  100ge4-1.core1.nyc4.he.net [72.52.92.166]
  6    87 ms    87 ms    87 ms  100ge2-1.core2.chi1.he.net [184.104.193.173]
  7    87 ms    87 ms    87 ms  100ge15-2.core1.chi1.he.net [184.104.192.117]
  8    88 ms    89 ms    89 ms  edge1.ae1.sbaedge.net [216.66.76.182]
  9    90 ms    89 ms    89 ms  173.243.122.235
 10    89 ms    89 ms    89 ms  createaforum.com [64.79.105.131]


The delay occurs before 173.243.122.235.


Here's a "normal" one


  1    <1 ms    <1 ms    <1 ms  SkyRouter.Home [192.168.0.1]
  2     4 ms     3 ms     3 ms  97e7fec4.skybroadband.com [151.231.254.196]
  3     6 ms     5 ms     6 ms  be503.pr3.bllon.isp.sky.com [2.120.11.57]
  4     9 ms     4 ms     4 ms  40ge1-3.core1.lon2.he.net [195.66.224.21]
  5    71 ms    71 ms    70 ms  100ge4-1.core1.nyc4.he.net [72.52.92.166]
  6    87 ms    87 ms    87 ms  100ge2-1.core2.chi1.he.net [184.104.193.173]
  7    87 ms    87 ms    87 ms  100ge15-2.core1.chi1.he.net [184.104.192.117]
  8    88 ms    89 ms   131 ms  edge0.ae1.sbaedge.net [184.105.16.66]
  9    88 ms    88 ms    89 ms  createaforum.com [64.79.105.131]


Cheers